Frequently Asked Question
Individual Customers
- Individual Account Application Form
- List of documents required are indicated on the first page of the form
Corporate
- Corporate Account Application Form
- List of documents required are indicated on the first page of the form
All transactions should be transferred by the next working day.
For example, if you remit on Monday, your funds should be transferred to your beneficiary account on Tuesday. If you remit on Friday, your funds should be transferred to your beneficiary account on Monday.
However, there may be delays due to public holidays or unforeseen circumstances. For urgent transfers, please contact us for advice on the expected processing time.
You can reach our branches at the following contact numbers.
Bugis: +65 8407 0887
Choa Chu Kang: +65 8940 8400
Pasir Ris: +65 9838 8315
Paya Lebar: +65 8028 3387
Woodland: +65 8940 0086
Yishun: +65 9061 9311
Please head down to any of our branches to update your particulars and present your valid identification document for verification purposes.
Our service charges are displayed on our mobile application. You may also visit any of our branches to check on our charges.
We accept the following modes of payment:
PayNow, NETS, internet bank transfer, cheque, and cash.
1. Licensed: Transend is fully licensed by the Monetary Authority of Singapore (MAS) as a Major Payment Institute and by the Hong Kong Customs and Excise Department as a Money Service Operator (MSO), ensuring a trusted and regulated service.
2. Customized Solutions: Whether you need personal remittance services, international business payments, or currency exchange, we provide a range of flexible solutions tailored to meet your unique requirements.
3. Experienced Team & Extensive Network: Our experienced management team, combined with our vast global network, is dedicated to offering comprehensive services that are designed to meet your diverse needs efficiently and securely
In compliance with regulatory requirements, identification documents are necessary to
ensure the security and legitimacy of transactions, helping us to protect both our
customers and our services
Rest assured, your data is securely protected. We implement stringent security measures to safeguard your personal and financial information and fully comply with personal data protection regulations.
In compliance with regulatory requirements, we are obligated to conduct due diligence
to verify the legitimacy of each transaction. This process helps ensure that your funds
are remitted securely and safely